今天在网上看到一些打电话的话术,大家可以学习下。现在仅仅只靠邮件开发,效果 非常的慢,如果有高质量的精准客户,建议大家可以做一些电话开发,这样我们可以更快,更直接的了解客的需求。
1、电话开头寒暄
1、Good morning.How are you today?
早上好,你今天好吗? (和客户常规问候)
2· Hi xxx, how's going?
嗨,XXX,怎么样啊?(常规问候)
3· Great to hear! l'm doing very well, thankyou for asking.
很高兴听到!我过得很好,谢谢你的关心 (回复客户问候)
4、All good ,hope you too.
一切都好,希望你也是。(回复客户问候)
5、How can I help you today?
今天我能为你做点什么?(询问来意)
6﹑May l ask who is calling?
我可以问一下是谁打来的吗? (询问来者何人)
7、May l ask who is speaking there?
我可以问一下那边是谁吗?(询问来者何人)
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2、电话确认细节
8、Can you please verify your zip codeplease?
请您验证一下您的邮政编码好吗? (和客户核实邮编)
9 、ls this one still your current billingaddress?
这个地址还是您当前的账单地址吗? (和客户核实地址)
10、How would you like to pay for theorder? We acceptPayPal, western union orall major credit cards.
您打算如何支付订单?我们接受PayPal、西联或所有的主要信用卡。(和客户确认付款方式)
3、电话跟进订单
11·l'm reaching out about the email l senton Thursday, did you get a chance toreview?
我想问一下,您有没有看到我周四发的邮件? (跟进邮件反馈)
12· l was calling to follow up on theproposall sent.
我打电话是跟进我们发出的提案 (跟进方案反馈)
13 ·l sent you the proforma invoiceyesterday. Did you get a chance to read it?
我昨天给您发送了形式发票,请问您看到了吗?(跟进合同进展)
14·Design mock-up has been sent by email.Wanted to check if you got it.
我们已经通过邮件发送了设计模型,想确认一下您收到了吗?(核实是否收到邮件)
15· ls there any progress on the project? Weneed yourfeedbackon our last discussion tomove forward further.关于项目有没有进展?我们需要您对我们上次讨论的反馈,以便进一步推进(跟进项目进展)
16· l'd like to check if all is clear for thequotation l sent you last week.我想确认一下我上周发送的报价单是否清楚。 (询问报价是否有疑问)
17·lam calling to check if you have anyquestions for the manual?
我打电话想确认一下您有没有关于手册的任何问题?(询问对指南是否有疑问)
4、电话跟进样板反馈
18、 l am calling to check if you have got theparcel?
我打电话是想确认一下您是否收到包裹了?(跟进样板动向)
19· we checked and got to know that you got thesample last week. May I have your feedback please?
我们已核实得知您上周已收到样品。请问您可以给出反馈吗?(跟进样板反馈)
20 ·l am calling to ask about your feedback on thesample wesent
我打电话是想询问一下您对我们寄出的样品的反馈 (跟进样板进展)
21、Any improvement or changes need to bemade based on the current sample?
基于当前样品,需要做一些改进或修改吗?(跟进样板质量)
22、ls the sample quality fine
样品的质量是否满意? (跟进样板质量)
23· l am calling to check when you can confirmthe samples, so we can stat with productionimmediately.
我打电话是想确认一下您何时能确认样品,这样我们就可以立即开始生产。(询问样板进展)
5、电话售后常规询问
24· l hope the parcel is still in good condition.
希望包裹还完好无损 (询问货物状况)
25· l am calling to check if you are able to clearthe goods.
我打电话是想确认一下您是否能够清关(询问货物清关情况)
26·How is the launch? Do you need any furthertechnical support fromus?
上市情况如何?您是否需要我们提供进一步的技术支持? (询问是否需要技术支持)
06、电话回应客户投诉
28 · l know this is less than ideal. But l'm going tohave to talk to my manager and see what we cancome up with to resolve your issue.
我知道这并不理想。但我会和我的经理商量一下,看看我们能找出什么解决您的问题的办法。 (电话安抚客户并告知会出处理方案)
29 · l'm really sorry that you weren't happy withyour goods. l willget back to you once we have asolution.
非常抱歉您对产品不满意。我们一旦有解决方案会立即回复您。 (安抚客户并告知会出解决方)
30 · l'm going to email them to you right now.
我现在就会发邮件给您。(告知处理进展)
31 · l'm so sorry your order didn't come in ontime. Let me speak to my supervisor to see whatwe can do for you.
非常抱歉您的订单没有按时送达。让我跟主管商量一下,看看我们能为您做些什么。(货物延迟,口头安抚客户)
32 · l'm so sorry that you've had to de.............原文转载:https://fashion.shaoqun.com/a/1898525.html
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